At Samuel Travis, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.

By using the Samuel Travis website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect personal information including:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order history
• Device and browser information
• Website usage and browsing activity

This information helps us provide a smooth shopping experience and improve our services.

2. How We Use Your Information

Samuel Travis may use your information to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and tracking updates
• Respond to enquiries and warranty claims
• Improve website performance and customer experience
• Prevent fraudulent activity
• Send promotional emails or marketing communications (only where permitted)

We only collect information that is necessary to operate our business and serve our customers effectively.

3. Payment Security

All payments made through Samuel Travis are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

While we take reasonable measures to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

4. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve functionality, understand website traffic, and personalise your browsing experience.

Cookies help us remember preferences, improve website performance, and provide a smoother user experience. You can choose to disable cookies through your browser settings if preferred.

5. Sharing Information

Samuel Travis does not sell, rent, or unlawfully share your personal information with third parties.

We may share necessary information with trusted service providers involved in operating our business, such as:

• Payment providers
• Shipping and delivery partners
• Website hosting services
• Marketing and analytics providers

These third parties are only provided with the information required to perform their services.

6. Marketing Communications

If you subscribe to our mailing list or promotional updates, you may occasionally receive emails regarding new collections, promotions, or brand updates.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in emails.

7. Data Retention

We may retain customer information for business, legal, tax, or warranty purposes where required. We take reasonable steps to ensure personal information is stored securely.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your information where applicable
• Withdraw consent for marketing communications

To make a request regarding your information, please contact our support team.

9. Third-Party Links

Our website may contain links to third-party websites or services. Samuel Travis is not responsible for the privacy practices or content of external websites.

10. Changes To This Policy

Samuel Travis reserves the right to update or modify this Privacy Policy at any time. Any updates will be published on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page and our team will be happy to assist you.