Returns Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the watch must:

• Be unused and in original condition
• Include original packaging and accessories
• Show no signs of wear, damage, scratches, or alterations
• Be returned with proof of purchase or order confirmation

For hygiene and quality assurance purposes, items that have been worn excessively or damaged after delivery may not qualify for a refund or exchange.

Faulty or Damaged Items

If your watch arrives damaged or you experience a manufacturing fault, please contact us as soon as possible with photos and your order details. Samuel Travis watches include a 30-day warranty covering manufacturing defects and faults.

Once reviewed, we may offer a replacement, repair, store credit, or refund depending on the issue.

Non-Returnable Situations

Returns may not be accepted for:

• Accidental damage or misuse
• General wear and tear
• Water damage outside product specifications
• Scratches or cosmetic damage caused after delivery
• Change of mind after the return window has expired

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrect. We recommend using a tracked shipping service, as Samuel Travis is not responsible for lost return parcels.

Refund Process

Once your return is received and inspected, we’ll notify you regarding the outcome of your refund request. Approved refunds will be processed back to your original payment method within a reasonable processing timeframe depending on your bank or payment provider.

How To Start A Return

To begin a return request, please contact our support team through the Contact Us page and include:

• Your full name
• Order number
• Reason for return
• Photos if the item is damaged or faulty

Our team will guide you through the next steps and ensure the process is handled as smoothly as possible.