GET IN TOUCH

 

Send us a message and we'll get back to you as soon as possible 

 

 

EMAIL

info@samueltravisau.com

 

RESPONSE TIME

Within 1-2 business days

 

LOCATION

Melbourne, Australia

 

Shipping & Tracking

Get updates on your order or shipping information.

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Returns & Exchanges

Easy returns and exchanges within 30 days

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Warranty Support

Learn about our warranty and coverage

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Watch Care

Tips on care, adjustments and maintenance

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Do the watches come with a warranty?

Yes. All Samuel Travis watches come backed by a 30-day warranty for peace of mind. If your watch arrives with a manufacturing fault or issue, our team will work with you to resolve it as quickly and smoothly as possible.

How long does shipping take?

Shipping times for Samuel Travis Watches typically depend on your location, but most Australian orders generally arrive within 5–10 business days after dispatch. Once your order has been shipped, you’ll receive tracking details so you can follow your watch every step of the way.

Are the watches water resistant?

Yes. Samuel Travis watches are designed to handle everyday life and are water resistant for daily wear, such as hand washing, light rain, and minor splashes. However, we recommend avoiding swimming, showering, or full water submersion to help maintain the long-term condition and performance of your watch.

Will I receive tracking information after ordering?

Yes, once your order has been processed and dispatched, you’ll receive a confirmation email with tracking information so you can follow your Samuel Travis watch every step of the way.

At Samuel Travis Watches, we believe the experience should feel smooth and premium from checkout through to delivery, which is why we keep customers updated throughout the shipping process.