Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and shipping provider.

Will I receive tracking information?

Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Do you ship internationally?

Yes, Samuel Travis offers international shipping to selected countries. Shipping times and costs may vary based on destination.

Products & Craftsmanship

What materials are used in Samuel Travis watches?

Our watches are crafted using premium stainless steel cases, durable mesh straps, refined finishes, and reliable quartz movement designed for both elegance and everyday wear.

Are Samuel Travis watches water resistant?

Yes. Samuel Travis watches are designed to handle light splashes and everyday exposure to water. However, we recommend avoiding swimming or showering while wearing your watch unless otherwise stated.

What size are the watches?

Most Samuel Travis watches feature a 40mm case diameter with a comfortable adjustable mesh strap designed to suit a wide range of wrist sizes.

Can the mesh strap be adjusted?

Yes. The adjustable mesh clasp allows you to customise the fit for maximum comfort.

Warranty & Returns

Do the watches come with a warranty?

Yes. Samuel Travis watches include a warranty covering manufacturing faults and defects under normal use.

What is your return policy?

We accept returns on eligible items within the specified return window, provided the watch is unworn and returned in its original packaging.

What should I do if my watch arrives damaged?

Please contact our customer support team as soon as possible with your order number and photos of the issue so we can assist you promptly.

Payments & Support

What payment methods do you accept?

We accept major credit/debit cards and selected secure online payment methods available at checkout.

How can I contact customer support?

You can contact the Samuel Travis support team through our Contact Us page or by email for assistance with orders, shipping, returns, or product enquiries.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to assist with changes or cancellations. Please contact us as soon as possible.